Shipping & Returns

Items will usually be shipped 1 to 2 working days once payment has cleared, professional balloon frames may take up to 5 working days to dispatch as frames are custom made to order.


Free shipping is standard parcel service or equivalent for orders over £65.00

24hr delivery is available at additional cost. 


We only ship within the UK at the moment.


You may return your goods for a refund at any time up to 7 working days after you have received your parcel, you must notify us by email at within the 7 days, explaining why you wish to return the goods. other than custom made items.The goods must be received by us in the same condition within 14 days, in a re-saleable condition. We cannot accept the return of any foil-wrapped chocolates or non-packaged sweets. If we advise you that the goods you wish to purchase have to be obtained by us as a 'special order' these cannot be accepted for return except if they are in any way faulty. Please ensure that you package the items safely and you retain proof of posting. A refund will be issued
crediting you using the same method that you used to pay for the goods originally. this will include original delivery costs if item is faulty.


You must email us before returning items, explaining the reason for returning item. 



Loss or Damage in Transit
Whilst every effort is made to deliver your goods on time we cannot take responsibility for delays or damage in transit. Time is not the essence of the contract. Party's in the bag’ responsibility for loss or damage in transit will be limited to replacing the damaged products or providing a refund, whichever the buyer prefers.